ORDER, PAYMENT AND DELIVERY TERMS

Order- End Users

For the individual purchasing products for personal use, we do not have any minimum order value. We deliver as little as one item of the least expensive product on our website. WORTHY OF NOTE IS THE FACT THAT WE OFFER PAYMENT ON DELIVERY IN LAGOS METROPOLIS. HOWEVER, THIS IS FOR ORDERS WORTH N40000 AND BELOW. For all orders above N40000 in Lagos metropolis, the customer shall have to pay in advance before delivery is made. For all other orders to be delivered outside of Lagos metropolis and indeed in other states, payments shall be made in advance before we begin to process such orders.

Order- Bulk Buyers

OUR MINIMUM ORDER FOR BULK BUYERS IS N70000 FOR CUSTOMERS IN LAGOS METROPOLIS* AND N100000 FOR ALL CUSTOMERS OUTSIDE LAGOS METROPOLIS (AND IN THE OTHER STATES). WE DO NOT OFFER “PAYMENT ON DELIVERY” OPTION FOR BULK ORDERS; WE ONLY PROCESS ORDERS AFTER PAYMENT IS CONFIRMED.

Bulk orders can only be made offline- using our order form downloadable on our website. Note: For an order to be confirmed, a customer shall have to send us a list of items which they want to purchase, we furnish them with wholesale prices of those items, they make payment together with the applicable delivery charge and then call us to that effect on either of our customer care lines: +234 (0) 805 979 8381; +234 (0) 810 303 7313 and email their completed order form to us @ info@rosario.com.ng or send same via Whatsapp.

Note: while maximum effort shall be made at all times to give our esteemed customers exactly what they have ordered for, it may well happen from time to time that some products may not be readily available. When this is the case, we shall duly notify the customer of such a development and their instruction which may be, but not limited to substitution with close alternatives, increase in quantity of other products of choice or outright refund shall be carried out accordingly. Any differentials arising from the revised order shall also be settled judiciously.

Payment

WITH THE EXCEPTION OF LAGOS METROPOLIS AS STATED ABOVE, OUR SERVICE IS ON A “PAY-BEFORE-DELIVERY” BASIS. IN ADDITION TO THIS, WE DO NOT ACCEPT CASH PAYMENTS UNDER ANY CIRCUMSTANCE (EXCEPT OF COURSE IN LAGOS METROPOLIS). 

Note: Payments may be made online via our GTPay gateway, by use of POS, by direct cash lodgment into our bank account or by electronic transfer. However, if a business customer (bulk buyer) chooses to make payment using POS or GTPay, they shall have to bear the charges by themselves. These charges which are usually a flat percentage (1.25%) of the value of purchase to a maximum of N2000 shall be worked out at the point of payment.

Delivery

Rosario.com.ng delivers to all parts of Nigeria. Deliveries to other parts of the world shall be confirmed upon enquiry as regulations vary so much. We use reputable courier companies for this purpose. For the end user, you will see the applicable delivery charge when you are checking out.

For the business customer (bulk buyer), the table below is a guide as to what the logistics charge and delivery times may look like. Nevertheless, there may be occasions when extra logistics charge may apply for reasons pertaining but not limited to bulk and delivery address. When this is the case, we shall duly notify the customer of all such extra charges.

Return of Braid Wigs & Unbranded Hair Weaves

Braid wigs and unbranded hair weaves may be returned for one replacement ONLY under the following terms and conditions:

  • Rejection and replacement is only available to customers in Lagos metropolis where ‘Rosario Home Delivery Service’ delivers orders

  • Rejection of order can only be made at the point of delivery and NOT afterwards

  • Rejection can only be made due to reasons bothering on specification

  • A customer is entitled to only one replacement per order

  • Replacements could be with the exact order in the first instance or with any order braid wig of equal or higher price (for braid wig orders) or any other unbranded hair weaves of equal or higher price (for unbranded hair weaves orders)

  • When the price of choice of replacement is higher, the customer shall have to make up the payment to the required 50% advance payment

Table 1

ZONES

VALUE OF ORDER

LOGISTIC CHARGE

DELIVERY TIME

 

 

 

 

ZONE 1 (LAGOS METROPOLIS)

₦ 70,000 - ₦ 99,999

₦ 100,000 - ₦ 249,999

₦ 250,000 - ₦ 499,999

₦ 500,000 & above

2.50%

2.20%

1.90%

1.60%

Next Day

 

 

 

 

 

 

 

 

ZONE 2 OUTSIDE LAGOS, ABEOKUTA, AKURE, BENIN, IBADAN, ILORIN, OSHOGBO, WARRI

₦ 100,000 - ₦ 149.9K

₦ 150,000 - ₦ 249.9K

₦ 250,000 - ₦ 499.9K

₦ 500,000 & above

6%

5.50%

5%

4.50%

3 days

 

 

 

 

 

 

 

 

ZONE 3 ABA, ABUJA, ABAKALIKI, ASABA, AWKA,ENUGU, GBOKO, NNEWI, NSUKKA, ONITSHA, OWERRI, PHC

₦ 100,000 - ₦ 149.9K

₦ 150,000 - ₦ 249.9K

₦ 250,000 - ₦ 499.9K

₦ 500,000 & above

7%

6.50%

6%

5%

5 days

 

 

 

 

 

 

 

 

ZONE 4 ADO-EKITI, BAUCHI, 6 CALABAR, GOMBE, JOS, KADUNA, KANO, KATSINA, LAFIA, LOKOJA, MAKURDI, MINNA, UMUAHIA, UYO

₦ 100,000 - ₦ 149.9K

₦ 150,000 - ₦ 249.9K

₦ 250,000 - ₦ 499.9K

₦ 500,000 & above

7%

6.50%

6%

5%

6 days

 

 

 

 

 

 

 

 

ZONE 5 BIRININ KEBBI, DAMATURU, DUTSE, GUSAU, MAIDUGURI, YENAGOA, YOLA

₦ 100,000 - ₦ 149.9K

₦ 150,000 - ₦ 249.9K

₦ 250,000 - ₦ 499.9K

₦ 500,000 & above

8%

7.50%

7%

6.50%

7 days

 

 

 

 

 

 

 

 

ZONE 6 *OFF ROUTE

₦ 100,000 - ₦ 149.9K

₦ 150,000 - ₦ 249.9K

₦ 250,000 - ₦ 499.9K

₦ 500,000 & above

8%

7.50%

7%

6.50%

7 days




International Deliveries

For deliveries to international addresses; as contained in our Terms & Conditions, it is the responsibility of the customer to make sure that such products as they may be purchasing are allowable by law into their country of residence and that they (the customers) comply with any excise and custom duty payment as may pertain to such products.

If the customer takes ownership of the aforesaid, then on our part we shall give them a quote of the cost of sending such orders to their country of residence. We do have local agents that we use for this purpose and we can always link the customer up with those agents. Alternatively, the customer may elect to use their own agent or courier service and will only have to give us the courier service/agent’s contact for onward delivery of their order.

International orders are booked and treated as Lagos Metropolis orders and logistics charges in Lagos Metropolis apply accordingly. If Rosario.com.ng is appointing the agent/courier service for delivery, then the cost of this is worked out in accordance with the circumstance of the order (bulk and delivery address) and added to the total value of the order before payment is made.

Shortages/Damage to Goods/Wrongly Supplied Order/Other Complaints

We have studied our niche market and very well understand the needs of our target customers and what could possibly go wrong in our bid to satisfy them. There cannot be a better arrangement than dealing directly with a select number of large dealers with impeccable integrity in the marketplace. Now this guarantees that you only get genuine products at all times, and really, that is as good as it gets.

For damaged goods, it is the place of the customer to carry out a general assessment of her cargo/parcel in the presence of the delivery man. If there is any damage, such concern is immediately registered with the delivery man and a call put through to our customer service unit via any of our office lines so we may confirm the actual situation before the delivery man departs. Any such damage shall be paid for after ascertaining their true nature as such is our guarantee.

For shortages, wrongly supplied orders and all other complaints; we have put in place a system which double-checks itself to reduce any of these incidences. Nevertheless, if it does happen and which is unlikely to be the case, kindly contact us or the Company Representative who covers your area and an agreeable way of sorting out any such anomaly shall be established.

Shipping Times

We guarantee next day shipping for all our customers regardless of their delivery address. By ‘shipping’ we simply mean the act of your order leaving our office for the courier company’s office or via our Home Delivery Service for onward delivery to you. Rosario’s Home Delivery Service handles delivery of all orders in Lagos Metropolis. So guaranteed next day shipping in Lagos Metropolis also means guaranteed next day delivery as the Home Delivery Service simply picks your order from our office and heads straight for the delivery address.

On the other hand, guaranteed next day shipping for addresses outside Lagos Metropolis simply means that we shall deposit your order with the courier service of choice a day after your order is confirmed. How long it now takes for you to receive your order is now in the hands of the courier company. Nevertheless, we use only reputable companies for this service and you can almost always be certain of what to expect. We shall give you a tracking number which enables you to keep abreast of the movement of your order until it is delivered to you.

Note: However, there may be exceptions to these rules when the size or specification of an order means that some products in the order are not readily available. In such a case, the customer shall be notified by us and an alternative shipping date communicated effectively.

Any force majeure that means we may not readily honour our own part of the shipping contract shall be duly notified the customer and an agreeable arrangement proffered.

Working Days

We work Monday to Saturday including public holidays (with the exception of Christmas, New Year and Easter). If we are unable to work for reasons pertaining but not limited to closure of the markets, we shall duly notify our customers.

Delivery Times

Our delivery times in Lagos Metropolis are according to our ‘Working Days’ above between the hours of 10am and 7pm. If need be and within the bounds of possibility, we may work outside of this delivery period. Customers shall have to be telephoned in advance to allocate to them a delivery window which is usually 2 hours.

Alternative Courier Service

Deliveries to addresses in Nigeria may also be made via a courier company or an agent elected by the customer. While we may oblige to this, all risks associated with goods in transit, including but not limited to damage, shortage and outright loss automatically become that of the customer who has elected to use such courier companies/agents.

Areas within Lagos Metropolis

To suit our business model, we have defined Lagos Metropolis as follows:

  • All areas in Victoria Island and Ikoyi

  • All areas in Apapa

  • Areas around Ikorodu Road up to the Benson area in Ikorodu

  • Areas around Agege Motor Way up to Iyana Ipaja bus stop

  • Areas around Lagos Badagry Express Way up to Okokomaiko bus stop

  • Areas around Lagos Epe Express Way up to Sangotedo bus stop

  • Areas around Lagos Ibadan Express Way up to Berger

  • All areas in Lagos Mainland with exceptions as stated above

  • Areas beyond these five terminal points above all fall under Zone 2 (refer to logistics charge table above)

  • Badagry and Epe; both fall under Zone 6 (refer to logistics charge table above)

*Off route:

Off route areas are all areas that fall outside of these cities as given in the table above.