GENERAL TERMS & CONDITIONS

PART A: INFORMATION ABOUT ROSARIO.COM.NG

This website is owned and operated by Alternative Connexions Ltd, a company registered in Nigeria (company registration number- 686795) and whose business office is at Midcity Plaza, 1 Alhaji Masha Street, Surulere, Lagos State, Nigeria. Unless we say otherwise, we use the terms "Rosario.com.ng", “Rosario”, “Alternative Connexions”, "we", "us" and “our” on this website to refer to Alternative Connexions Ltd throughout the website terms and conditions, which include the Website Terms of Use, Privacy & Cookie Policy, How To Shop On Rosario, Order, Payment & Delivery and our General Terms and Conditions of Sale.

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us at info@rosario.com.ng or call +234 (0)810 303 7313.


PART B: WEBSITE TERMS OF USE

The Website Terms apply to your use of the Rosario website at www.rosario.com.ng (the "Website") and to any order you place on the Website. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which Rosario makes the Website available to you at home, on the move or in store. You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use this Website. 

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website. 


YOUR USE OF THIS WEBSITE

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. 


USE OF THIS WEBSITE FROM OUTSIDE NIGERIA

Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting and sale of genuine beauty products, equipment and services available in Nigeria. However, Rosario may accept orders for delivery to locations outside of Nigeria subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside Nigeria or place orders for delivery to locations outside Nigeria are responsible for compliance with local laws if and to the extent local laws are applicable. 


OWNERSHIP OF RIGHTS

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Alternative Connexions Ltd.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

Ownership of Submissions

Other than personal data (which is subject to our ‘Privacy and Cookie Policy’) all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Rosario on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Alternative Connexions Ltd once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.


Social networking sites

These terms also govern any Submissions you make on any Rosario.com.ng related third party website or page such as our Facebook page, Twitter, Pinterest, YouTube or any other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Rosario.com.ng or its employees and Rosario.com.ng is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights

A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Rosario.com.ng of any intellectual property rights. Whenever you make use of a feature that allows you to upload materials to our site, including questions, or to make contact with other users of our site or to make Submissions on any Rosario.com.ng related third party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Rosario.com.ng pages of third party social networking sites are not the responsibility of, or endorsed by Rosario. All rights, including copyright on Rosario.com.ng pages are owned by or licensed to Alternative Connexions Ltd. Any use of any Rosario.com.ng social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use without the permission of Alternative Connexions Ltd is prohibited. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.

Confidentiality

Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Rosario.com.ng related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submissions do not comply with the content standards set out below.

Rules for Submissions

You must be 21 years of age or older and registered to post a submission. Suppliers or manufacturers are not eligible to post a submission.

Please be polite and only write in English. If you require an immediate response from us or have a comment about our service please contact us at info@rosario.com.ng or call +234 (0) 810 303 7313 for a quick response.

Submissions should not include:

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others

  • comments about other reviewers or bloggers

  • remarks that repeat criminal accusations, false, defamatory or misleading statements

  • material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers

  • spam or advertising

  • third party brand names or trade marks

  • HTML code, computer script or website URLs

  • availability, price or alternative ordering or delivery information

  • information about Rosario.com.ng suppliers or manufacturers

Rosario.com.ng, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary.

Please let us know if you see any Submissions which do not comply with our rules.

Accuracy of content

To the extent permitted by applicable law, Rosario.com.ng disclaims all representations and warranties express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Rosario.com.ng or any of its group companies.

Damage to your computer or other device 

Rosario.com.ng uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Rosario.com.ng shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Links to other websites

We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Rosario.com.ng cannot accept any liability in respect of the use of these websites.

Exclusions of liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.


Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Rosario.com.ng shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

These exclusions shall be governed by and construed in accordance with Nigerian law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.

Third party rights

Only you and Alternative Connexions Ltd shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms.

Entire Agreement

These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language

Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of Nigeria. All contracts shall be concluded in English.

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

PART C: GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.rosario.com.ng (the "Website"). These General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which Rosario.com.ng makes the Website available to You. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the us whether online or offline.

Opening an Account and Placing an Order

To place an order, you will have to create an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order by filling out an offline order form downloadable on our website (for bulk buyers only).

Please see the ‘Privacy and Cookie Policy’ section below for more information on how your personal information will be used.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Rosario.com.ng shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorized use of your password or account, please contact us at: info@rosario.com.ng or call +234 (0) 810 303 7313.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or upon commencement of the services that you ordered from us. Prior to despatch of the product(s), Rosario.com.ng has the right to decline an order for any reason, including legal and regulatory reasons. 

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment (if applicable) and dispatch the products, until when you take delivery of your order.

If we cannot supply you with the product or service you ordered, we will not process your order. We shall inform you of this in writing (including email and text message) or via telephone call. If you have already paid for the product or service, we shall refund you in full as soon as is reasonably possible or supply you with close alternatives if you so instruct us.

If the fulfillment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Rosario has the right to stop or cease to fulfill the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed.  You acknowledge that Rosario.com.ng shall incur no liability in such circumstances.

Payment

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed.

All payments made via our online payment gateway- GTPay by bulk buyers (buying at wholesale rates) attract extra charges which are payable by the customers. Customers are advised of such fees which they add to the value of their order together with applicable logistics charge prior to making payment. For more enquiries on this please email us at info@rosario.com.ng.

Delivery and Collection


Delivery (including delivery charges and timescale) 
Delivery charges and timescale vary depending on the type of products ordered, the service you select and the delivery address. For all information on delivery, see the section ‘Order, Payment & Delivery Terms’ at the bottom of the home page. 

Please note that certain products, services and delivery addresses may be subject to alternative delivery charges, restrictions and/or timescales. You will be communicated accordingly via phone or email of such requirements.

Delivery will be to a Nigerian or international address specified in your order. Effort will be made to speak with the customer who has placed an order with us to ascertain which window of our delivery times they prefer (ie in Lagos Metropolis where we make deliveries via our “Home Delivery Service”). If we deliver at such an agreed time and no one is available at the address at the time of delivery, a note will be left to advise you that your order has been returned and such a client will have to bear any extra costs of delivery. Our Courier Service partners also have the practice of calling customers before attempting to make delivery.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside Nigeria. Rosario.com.ng reserves the right to define what can and cannot be delivered to which destination.

Payment - Purchases shall be made in Nigerian Naira. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Fees charged by our online payment gateway- GTPay shall also be borne by the customer (bulk buyers). 

Rosario’s products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.

Delays

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, non availability of products in your order, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Changes to your order

Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order).


YOUR RIGHT TO CANCEL
You may cancel your order at any time before we start processing it without incurring any fees. Due to safety and other genuine concerns associated with our kind of products, customers are not allowed to cancel their order once we have shipped out or after they have taken delivery of it.

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (phone or email only) within a reasonable period of time and an agreeable way of sorting out any differences shall be iron out.


Product and service descriptions:

We take reasonable precautions to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;

  • all prices are displayed in Nigerian Naira exclusive of VAT;

  • packaging may vary from that shown on the Website;

  • the weights, dimensions and capacities shown on the Website are approximate only;

  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery;

  • all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

Legal Compliance

You agree that you will not use, sell or supply any product(s) purchased from Rosario.com.ng in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.

Assignment, waiver and third party rights
We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale.

These General Terms and Conditions of Sale are governed by the laws of Nigeria and any disputes shall be subject to the exclusive jurisdiction of the courts of Nigeria. 


PART D: Privacy and Cookie Policy

Our Privacy and Cookie Policy explain what personal information we collect about you when you use the Website. Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety.

Section 1 - What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails from time to time; about our store, new products and other updates.

Section 2 - Consent: How do we get your consent?

When you provide us with personal information to complete a transaction, verify your bank card, place an order, arrange for a delivery; by implication, you consent to our collecting and using same for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express permission or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you ‘opt-in’, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@rosario.com.ng. 

Section 3 - Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4- How we may store and use your information

Rosario.com.ng (and third party data processors acting on our behalf) may collect, store and process your personal data:

  •  to make this Website available to you and to provide you with content which is tailored to your individual taste;

  • to maintain any registered account that you hold with us;

  • with your agreement, to contact you (including by SMS, push and e-mail) about promotional offers and products and services which we think may interest you;

  • for customer satisfaction and market research purposes;

  • to provide our goods and services to you and for associated purposes, including verifying your identity;

  • for research, analysis, testing, monitoring, risk management and administrative purposes; and

  • for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).


We will not disclose, sell or rent your personal data to any third party, save for any disclosures of your personal data detailed in this policy.

In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.  

Section 5 - Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Nigeria and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our Website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Section 7- Cookies

Cookie Policy

What are cookies?
This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable you shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. 




Information collected
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details.  

Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by Rosario.com.ng, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties. Some cookies are set by or on behalf of Rosario.com.ng and are necessary to enable customers to make purchases on our website. None of these third parties collect any personal data from which they would be able to identify individual customers.


What are cookies used for?

The main purposes for which cookies are used are:-

1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.

2. To drive Rosario.com.ng marketing, particularly banner advertisements and targeted updates which are explained in more detail elsewhere in the Privacy Policy.

3. To enable Rosario.com.ng to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc. 

4. To enable Rosario.com.ng meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we can provide further assistance to this effect if you so wish.

Section 8 - Age of consent

Persons under the age of 21 must not use this site without supervision. We do not and will not knowingly collect information from any unsupervised person under the age of 21.  If you are under the age of 21, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

Section 9 - Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at: info@rosario.com.ng.